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Problem with robocallers? Dial in to solutions

You get ’em. I get ’em. Unfortunately, most of the free world eventually gets ’em.

I speak of unwanted calls from phone solicitors.

Blech.

Here’s some information from the FCC on how to “just say no” to unwanted phone calls.

First, it’s important to know that unwanted calls — including illegal and spoofed robocalls — are the FCC’s top consumer complaint and their top consumer protection priority. These include complaints from consumers whose numbers are being spoofed or whose calls are being mistakenly blocked or labeled as a possible scam call by a robocall blocking app or service.

The FCC is:

• Issuing hundreds of millions of dollars in enforcement actions against illegal “robocallers.”

Sounds like the title of a bad science fiction movie, am I right? Check out what else is on their to-do list:

• Allowing phone companies to block by default illegal or unwanted calls based on reasonable call analytics before the calls reach consumers;

• Permitting consumer options on tools to block calls from any number that doesn’t appear on a customer’s contact list or other “white list”;

• Requiring phone companies to implement caller ID authentication to help reduce illegal spoofing;

• Making consumer complaint data available to enable better call blocking and labeling solutions.

Check out the consumer guide on “Call Blocking Tools and Resources.” You can file a complaint with the FCC via www.fcc.gov.

A recent FCC report found that by partnering with third-party analytics companies, providers are able to block billions of unwanted calls to American consumers each year.

Depending on your service provider, a blocked call may go straight to your voicemail, you may hear a single ring and get caller ID information from the blocked call, or, unfortunately you may get no notice at all.

However, many phone companies are taking advantage of FCC rules that allow consumers to be automatically enrolled in call blocking services, but you can opt out if you are concerned about missing wanted calls.

Many companies also offer call labeling to help consumers determine which calls they want to answer.

The FCC recommends contacting your particular phone company to learn more about the blocking and labeling solutions that may be available. These include:

• AT&T: Mobile security and call protection services;

• Google Project Fi: Call blocking options for Project Fi wireless service;

• Sprint: Call blocking options using My Sprint;

• T-Mobile: Call-protection options to identify or block potential scammers;

• U.S. Cellular: Automatic network call identification, labeling, and blocking app options;

• Verizon: Call Filter FAQS for screening and blocking unwanted calls;

• AT&T: Information on Digital Phone Call Protect service, call blocking, and other features;

• CenturyLink: Customer tips and tools to block unwanted calls;

• Comcast: Call blocking options for XFINITY Voice subscribers;

• Frontier Communications: Consumer options for call blocking tools and services;

• Verizon: Customer options for stopping unwanted calls to residential lines.

Happy hangups, my friends!

Kimerer is a columnist who thinks annoyance calls should be outlawed. Contact her at pkimerer@zoominternet.net.

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