DEAR EDITOR:

May was Older Americans Month, a time to recognize and honor the contributions of our older citizens. This is also a time to reflect on how we can better support and protect them — especially the most vulnerable among us who live in long-term care facilities.

One invaluable resource many Ohioans may not be familiar with is the Long-Term Care Ombudsman Program at Direction Home of Eastern Ohio. The word “ombudsman” may sound unfamiliar, but the mission is clear: Ombudsmen are advocates for residents in nursing homes, assisted living, and other long-term care settings. They work to ensure that every resident receives quality care, is treated with dignity, and lives in a safe environment.

Consider this recent example: A resident was placed in a facility over an hour away from her hometown, isolated from the community she loved. Though she expressed a desire to return home or move to a facility nearby, she was told she couldn’t leave. The Ombudsman intervened, investigated, and found that the resident had the right to make her own decisions. With guidance and advocacy from the Ombudsman, the resident successfully returned to her community, reconnecting with friends and regaining her independence and joy.

Ombudsman services are unbiased, confidential, and free of charge. They empower residents and families to voice concerns, ask questions, and seek help when they need it most.

If you or a loved one is facing a long-term care issue, know that help is just a phone call away. The Ombudsman Program is here to listen, support, and advocate.

To reach an Ombudsman call 1-800-589-5826 or email, Ombudsman@dheo.org.

THERESA KNAPICK

Director, Long-Term Care Ombudsman Program

Direction Home of Eastern Ohio

Youngstown