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Errant emergency calls to be addressed

Technology issues sent 911 caller to wrong county

YOUNGSTOWN — The technology issues that caused a wireless call from a man at a burning Lansdowne Boulevard home to go to the Trumbull County 911 center May 20 may not be fixable, but Youngstown and Trumbull 911 officials are meeting today to improve the situation.

Capt. Kevin Mercer of the Youngstown Police Department, who oversees the Youngstown 911 center, will meet today with Patty Goldner, interim Trumbull County 911 director, to work on a procedural change that may help. Maggie McGee, Mahoning County 911 director, also will participate in the discussion.

The issue came to light when a man living at 2008 Landsdown Blvd. on the East Side called 911 from his cellphone after the top floor of the home caught fire about 4 a.m. May 20. The home is about a quarter of a mile from the Trumbull County line.

The call did not hit a cell tower in Youngstown. It went to one more than three miles away at the Liberty Township Police Department, causing the call to go to the Trumbull 911 center in Howland Township.

The Trumbull 911 call taker did not get the kind of GPS coordinates and other data he normally would get to identify the caller’s location. He gathered information from the caller and then called Youngstown 911 about 75 seconds into the call. Firefighters arrived about six minutes after the initial call from the resident.

The home suffered extensive damage. The homeowner, Earl Minotti, was upset when he discovered the response time was delayed because of the call going to the wrong 911 center. He had no homeowner’s insurance.

Mercer said an initial conversation with Trumbull 911 suggests that there is nothing that can be done to avoid 911 cellphone calls from Youngstown sometimes going to Trumbull County 911.

But officials hope to establish a procedure by which Trumbull 911 call takers ask the person making a wireless 911 call that hits the Liberty tower whether their call is coming from Youngstown or Trumbull County, Mercer said, because that will get the call to the right 911 center faster.

Saving seconds in a fire is crucial, but timely handling of all emergency calls is a priority, Mercer said.

Mercer said he also plans to identify any other locations in Youngstown where calls sometimes to to the wrong 911 center so something can be done about those also “and build relationships from there.”

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