lost, so that's how you think it works, pop a card in and out pops food stamps, no wonder you think we're all lazy, there's much more to casemanagement than popping cards. Phone centers however may be a future means, just like the employment office, we see how well that works. formerytowner, ytowntransplant clearly stated "once you get behind the waiting room doors, you're not there for more than an hour or so" No one has waited from 8am-2pm in a casemanagers office, please try to comprehend what you are reading. There are only so many casemanagers, who can only interview and process so many cases each day. Your wait time from 8am to 2pm tells the tale with full staff, we will do our best with less staff, but we're only human--just like you.
watched while a worker was on the telephone for 2 1/2 hours, that cant be...our phones don't work for that long at one time...comments like these give our clients a bad name.
Posted on September 30 at 10:15 p.m.
lost, so that's how you think it works, pop a card in and out pops food stamps, no wonder you think we're all lazy, there's much more to casemanagement than popping cards. Phone centers however may be a future means, just like the employment office, we see how well that works.
formerytowner, ytowntransplant clearly stated "once you get behind the waiting room doors, you're not there for more than an hour or so" No one has waited from 8am-2pm in a casemanagers office, please try to comprehend what you are reading. There are only so many casemanagers, who can only interview and process so many cases each day. Your wait time from 8am to 2pm tells the tale with full staff, we will do our best with less staff, but we're only human--just like you.
Posted on September 30 at 7:52 p.m.
watched while a worker was on the telephone for 2 1/2 hours, that cant be...our phones don't work for that long at one time...comments like these give our clients a bad name.