Aqua Ohio notice mistakenly sends customers to adult phone line

Staff report


Some local Aqua Ohio customers may have received a surprise when they called to schedule an appointment to update their water meter.

Notices sent to 150 Mahoning Valley customers informing them of the need to upgrade their water meters included a misprinted number that takes callers to an adult phone line.

“Welcome to America’s hottest talk line,” a recorded voice says.

The postcard listed Aqua’s actual number, 1-877-WTR-AQUA, and in parenthesis it translated the letters to 987-2782 accompanied by an erroneous prefix.

Aqua spokesman Jeff La Rue said the postcards were printed by an outside vendor.

Read more about the matter in Saturday's Vindicator or on

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