Amazon pokes fun at glitches on Prime Day
Amazon poked fun at the early glitches it saw with Prime Day, though it said shoppers still found plenty to buy. Analysts, meanwhile, saw other things Amazon could have done better, such as discounting more fashion brands and taking more advantage of its acquisition of Whole Foods.
Early problems Monday sent shoppers to social media to complain after their attempts to click on Prime Day deals returned only images of dogs with an apologetic message. The snags were an embarrassment for the tech company on the much-hyped shopping holiday it created.
“It wasn’t all a walk in the [dog] park; we had a ruff start – we know some customers were temporarily unable to make purchases,” Amazon said in a statement.
But Amazon touted Prime Day growth and said shoppers still found lots to buy, with tech gadgets in particular among the most popular. It said top sellers included some of its own devices – the Fire TV stick with Alexa Voice Remote, Echo Dot and Fire 7 tablet with Alexa. Others included a water filter for hiking and the multiuse Instant Pot.
The hiccups, though, could have sent shoppers elsewhere during a key period for Amazon to sign up new Prime members. It recently announced that the cost of Prime membership would go up, and the shopping day is a way to prove the value.