Technology changes how customers, auto dealerships operate
YOUNGSTOWN — When it comes to technology and the automobile industry, Steven Chos said he’s witnessed “the evolution of what has transpired in the last 25 years.”
The executive vice president of the Automobile Dealers Association of Eastern Ohio said the industry has changed how customers and dealers operate.
“This has been going on since the advent of websites,” Chos said. “The change has been enormous.”
With the internet at their fingertips, people can shop for the best deals without having to visit their local dealerships, Chos said.
On the dealership side, the biggest changes are in advertisement and the actual customer base, he added.
The industry has become more aggressive online, said Anthony Garono, sales manager of Sweeney Chevrolet, 8010 Market St. The dealership has its own social media director and team that works solely with online purchases.
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