Lexus tops auto-quality standard as industry improves
DETROIT (AP) — Lexus makes the best-quality cars in the U.S., and automakers overall are much better at eliminating problems that land vehicles in the repair shop, according to a new survey of car owners.
Toyota's luxury brand had the fewest problems per 100 vehicles in a survey of 2012 models by research firm J.D. Power and Associates. The brand was followed by two other luxury carmakers, Jaguar and Porsche, which tied for second place. Cadillac and Honda rounded out the top five.
Cars and trucks sold in the U.S. had the highest quality since J.D. Power started doing the study in 1987. Still, quality was hurt by widespread glitches in technology such as touch-screen controls and voice-recognition software, said David Sargent, the firm's automotive vice president.
Companies have learned quality-manufacturing techniques from top competitors, and they're using higher-quality materials than in the past, he said. Quality has improved so much during the past decade that the difference between the best and worst brands is less than one problem per vehicle, according to the study.