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InfoCision puts out call for 200 more hires

Published: Wed, December 29, 2010 @ 12:10 a.m.

By Kristine Gill



A local phone center announced it is looking to hire 200 Valley workers to aid its growing clientele base.

Based in Akron, Info-Cision Management Corp. is the nation’s second-largest privately owned teleservice company with 32 call centers in Ohio, Pennsylvania and West Virginia. The new hires will work at the Mahoning and Shenango Valley locations, according to the announcement.

Lisa Watson, recruitment and retention coordinator of the Austintown branch, said about 100 positions are available at the 5740 Interstate Boulevard location, which employs 600. Watson said the Boardman branch at 8530 Crossroads Drive and the New Castle branch at 253 East Washington Street each employs about 300 and are looking to hire an additional 50.

“We offer things like medical and dental insurance, paid vacation and paid holidays. ... We provide assistance to families, too, so that they are healthy and happy,” Watson said.

Founded in 1982, Info-Cision is among the few local businesses expanding.

“I think with the way the economy has been, a lot of our clients are deciding to spend a little more money now,” Watson said. “We consistently outperform our competitors, and we’re gaining new business all the time.”

InfoCision President and CEO Carl Albright said in a press release that the company is poised for continued success.

“We’ve positioned ourselves very well for the economic recovery,” he said. “Unlike many companies who cut employees, salaries and benefits to survive, we did none of those things. We maintained our labor force, kept bonuses and salaries; even expanded our benefits. As a result, we have high morale and an experienced labor force in place.”

The company’s press release also noted a decrease in statewide unemployment reflected in last month’s data released by the Ohio Department of Jobs and Family Services. In November 2009, the unemployment rate in the state was 10.8 percent. That number dropped to 9.8 percent for November of this year.

“I’ve had more client visits the last several months than ever before,” Albright said. “Over the past couple years as the economy has languished, our clients hunkered down with the rest of the country. The last several months, our clients have begun to spend again and new clients are looking for the best bang for their buck, and InfoCision provides that.”

The company provides customer services, commercial sales and marketing for a variety of Fortune 100 companies and smaller businesses as well as nonprofit, religious and political organizations. At the Austintown location, there are six call centers tailored to various small businesses and nonprofits.

Watson said applications are being accepted for the job openings. To schedule an appointment for an interview, call InfoCision’s job hot line at 1-800-210-6269. Watson said applicants should have a high school degree, the equivalent or greater in terms of education. For more information visit http://jobs.infocision.com.


1ysu4ever(8 comments)posted 5 years, 7 months ago

Great job of printing a press release, Vindicator! Do any REPORTERS work there anymore?

InfoCision...more correctly...InfoPrison, pays low wages, requires those getting low wages to show up in "business dress" (i.e. shirt & tie, etc) 4 days a week, (How do you require that, when you don't pay the wages for people to be able to afford those clothes?) messes with people's wages by assigning them to tier levels of calls, so if you happen to see your wages go up, you can count on them going down, as you are switched to the tougher call levels.

InfoPrison has bounced employees between hourly pay and "salary" so they can manipulate hours worked with minimal compensation, making sure the hourly rates are in place, when business is slow, so they can send you home with no pay owed.

If you decide to leave, and are dumb enough to give two weeks notice (something we were all taught is common courtesy to do), you are fired that day, and "perp-walked" out of the building in front of your fellow employees.

These 200 jobs, are to replace the people who have left! The turnover rate in call centers is ridiculous.

How about an article that details how these employers get government benefits for training, and then retaining workers for 6 months on the job, Funny how they begin to disappear en masse once that 6 month bonus is gone.

Wake up Vindacator! Look into a story! It's part of Journalism 101!

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2UnionForever(1470 comments)posted 5 years, 7 months ago

ysu4ever - 200 new jobs are 200 jobs needed in this valley's bad economy. You know how Infocision operates when you apply and take their job offer.

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3henryviii1509(274 comments)posted 5 years, 7 months ago

UnionForever, sounds like the folks working for InfoPrison could use some "union influence", maybe you can assist...

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4piak(508 comments)posted 5 years, 7 months ago

Or maybe don't apply for the jobs. Their practices sound shady.

Isn't it interesting that they are located in a city that's in hard times and have call centers in Ytown, another city that's really depressed? It sure ain't coincidence.

ysu4ever: The Vindy should take your advice. It sounds like there is a case of corruption where the TAXPAYER is being repeatedly bilked. The "training scam" needs investigated and shut off. Let's see if they do investigate.

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5digger(9 comments)posted 5 years, 7 months ago

The rules of fair play are never understood by those blinded with power. The government is easily misled by unscrupulous business owners,WE must try to not reward such companies,Who are using the public's money to only enrich en themselves.

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6block50(128 comments)posted 5 years, 7 months ago

I've been hearing these stories about this company for years, but this paper never covers it. They advertise regularly here and Vindy mgmt isn't up to ruffling feathers. Corporate journalism has replaced investigative journalism and we all pay the price. These aren't new jobs. It's akin to putting out calls for stikebreakers in the old days. Old timers remember this tactic well and would recoil at this practice back then. Today it's a way of doing normal business.

Gov't training ain't half of it. Go to a Wal-Mart and see how many workers are also on gov't assistance. We're subsidizing them. So much for low prices. Always.

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7faith(200 comments)posted 5 years, 7 months ago

FYI, unionforever is the most anti-union poster on here. It's like the big guy they call tiny.

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8Lifes2Short(3882 comments)posted 5 years, 7 months ago

Bottom line, a job is a job. Go to work, get paid and stay out of trouble. Is that so hard nowadays. People complain and bi@#4 about no jobs is the reason for the violence, well here you have it. A job! Maybe not the greatest, but it is a job, a start,learn responsibility, learn to do something with yourself, and get paid legally. Some concept huh?

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9Progress(58 comments)posted 5 years, 7 months ago

Carl Albright, what a joke. The employees have high morale?? Really?? Its obvious that he is still so out of touch with what the average communicator there experiences on a daily basis.

As for all the "stories" about Infocision, believe them. I know from experience.

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10Traveler(606 comments)posted 5 years, 7 months ago

What type of job's did you expect? The people that work at places like Infocision . Have practicably no job skills mostly just GEDs. If you dont take the time and effort to improve yourself where you can get a decent job with good wages. All you deserve is Mcdonalds like job this isnt the 1950s anymore. Where unions and steel mills insured top dollar wages with only a high school diploma.

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11harleydog(243 comments)posted 5 years, 7 months ago

Infocision is a joke, Do you see all the advertising they do in the vindy. They are in the classifieds everyday of the week. It's a revolving door there. They make all these promises then fail to keep them. You are better off working at wallyworld or mcdonalds than this place. The turnover rate is through the roof.

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12Lifes2Short(3882 comments)posted 5 years, 7 months ago


So your blaming the company? What is the first comment that comes out of a young adults mouth, "There's no jobs", so that's why they commit crimes, rob, steal, drugs, etc. Always the same.
InfoCision maybe he!@# to work for, but you know what, it's a job. Maybe it'll teach these future criminals about responsibility, dressing for success, discipline, earning a HONEST pay,etc. Do you think they would get a $50,000+ job with no work experience? Would be nice, huh? But chances are slim to none.
So don't blame the company (excuses) blame the ones that don't want to work when they can. Whether it be InfoCision, Mc Donalds, Walmart, etc, it's a start and keeps them off the streets.

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13AJobIsAJob(1 comment)posted 5 years, 7 months ago

As someone who (in my mid-40s) lost my factory job to Mexico, I am grateful to Infocision, who hired me after NAFTA sent me back to school. Granted I am in a department that is not calling on the phones - That has got to be the hardest job and so my hat is off to all the communicators who do that for a living. One tough job.

Are there things I would change about Infocision? Yes, but isn't that the way it is with all jobs? For me, Infocision has been solid employment through this whole recession. After dealing with 3 factory closures in my working career, I wouldn't give that feeling of security up for anything....

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14southsidedave(5199 comments)posted 5 years, 6 months ago

In this case a job is not a job; InfoCision pays minimum wages and imposes strict rules upon its workers to meet quotas. It is a boiler-room operation at best!

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15Iamyoungstown(2 comments)posted 5 years, 2 months ago

To all people who need a job. I would not recommended this at any location. I left the job I was at thinking this would be better but there is more stress then you can imagine. And don't just think it can't be that hard you're only on the phones. well think about it you can't say what you want to say to these people. You have to stick to what you're told to say. This job is not a good job to be at. As others have stated many ups and downs. can even give you a link to someone who worked close to headquarters if i'm not mistaken. http://www.jobitorial.com/review-of-j... It really is not worth the stress people. Can say should go to a temp service over this. or hustle whatever you feel is necessary over this job. And this is coming from someone who will work just about any job who does not want to work here any longer then what i have already done. Too many rules and rules do bend to there needs. and very few people succeed here. and no you do not bonus like you say you're supposed to. And if you don't reach a set amount of your hours say you get paid 8.9 and you don't reach your set amount hours you will only get paid min. wage plus everyone who works there will constantly talk about they hate it there. but don't say nothing to them because then they will go and tell on you. every word to them becomes a legal issue.

-Iamyoungstown Truth is and truth told-

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16Iamyoungstown(2 comments)posted 5 years, 2 months ago

Plus it is all about money. and the benefits aren't that good either.

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