Cleaning up a reputation for pop-ups
The new strategy could help improve the image of a company that has bothered more than consumers.
NEW YORK (AP) -- A pioneer of software that tailors pop-up ads to Internet users' browsing habits is beginning to shun a practice that has invited much derision and plenty of lawsuits.
A new service Claria Corp. is launching this month will still deliver advertising to the computer desktops of Web surfers.
Only this time, they won't be annoying pop-ups.
So-called personalization -- targeting surfers with ads based on their online outings and errands -- was always Claria's goal, says its co-founder and chief executive, Jeff McFadden.
Pop-ups delivered via adware, which is often criticized as sneaky in its installation, were merely a steppingstone as Claria waited for the technology to improve and the behavioral-targeting market to ripen, he said.
Some might consider that an understatement from the head of a company whose name has become synonymous with adware, which many consider a cyberparasite or worse.
Although Scott Eagle, Claria's director of marketing, said market forces ultimately drove the decision, he acknowledged the new strategy could help improve the image of a company that has bothered more than consumers.
The New York Times Co. and L.L. Bean Inc. are among businesses that have sued Claria for delivering pop-up ads that they said subverted paid advertising or lured visitors to rivals. Claria even changed its name in 2003 from Gator Corp., though the company insists it wasn't a response to mounting criticism.
"It is a little naive of them to believe they can introduce a product and have the sins of the past forgotten completely," said Jeff Lanctot, vice president of media at Avenue A/Razorfish, an ad-placement agency whose sister company makes behavioral-targeting technology that could compete with Claria's.
"They have to be completely aboveboard and take extra steps other companies don't have to do to gain trust back," said Ari Schwartz, associate director with the Center for Democracy and Technology.
Claria's software typically comes bundled with free products such as its own eWallet password-storage program and file-sharing software like Kazaa. Though licensing agreements disclose the ad components, many computer users don't bother reading them. And that prompts complaints that Claria isn't doing enough to obtain consent.
In the new model, Claria will work with developers of toolbars and instant-messaging programs as well as reputable Web sites -- and largely have them bear responsibility for branding and getting consumer consent.
Copyright 2005 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.