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CHOOSING LOCAL SERVICE



Published: Sun, September 15, 2002 @ 12:00 a.m.



CHOOSING LOCAL SERVICE

What to ask?

The Public Utilities Commission of Ohio suggests consumers study their own phone bills to determine their usage patterns before considering a new local telephone service provider. Some questions to ask:Are you fee to change providers at any time? Is there a fee?Is there a cost to sign on?What differentiates the company? Price? Added benefits?Does the company have calling plans that meet your needs?Does it offer services and features that meet your needs?Are customer service representatives available 24 hours a day?How does the company handle line repairs and service problems?Does it have a program for people who need financial assistance?Is there a program for people with medical needs, such as a priority repair program?How many consumers does the company serve and how large is its service territory?

Source: PUCO




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