AUSTINTOWN -- Ernie Pellin Jr. likes the fact that his company, Ernie's Sales & amp; Service, has enjoyed a slow, steady growth rate.
"I don't want to get too big too fast because you can't control the quality and stay on top of things. Over the past five years we have been growing about 10 percent a year. That's just how I like it," he said.
Pellin's company sells and services garage doors and openers.
"I personally either work on or visit every work site. If we were much bigger, I'd have a harder time doing that," he said.
Pellin also believes in keeping his service trucks well stocked.
"When we go on a repair job, I'd say we are able to complete the work 95 percent of the time, because we have the parts on the truck," he said.
The company handles both commercial and residential accounts specializing in replacement and new construction. Anderson doors and Genie openers are the products used by the business.
Pellin's father, Ernie Pellin Sr., started the company in 1974.
"Dad operated out of the house for a few years and then opened a shop on the South Side of Youngstown in 1977," he said.
He joined the business about that time and took over from his father in 1991. He moved to Austintown in 1993.
"Dad is just tired, not retired. He still works here four or five days a week running parts and giving estimates," Pellin said.
He credits the company's success with a good, loyal group of customers.
"Some of our customers are third generation. My dad has been working in the business for 45 years, so between the two of us, we bring a lot of expertise to our customers," he said.
He said he serves customers within a 25-mile radius. If a customer moves outside that area, he said it becomes too expensive to serve them, so he helps them find another dealer.
"We have been in business for 27 years, so I know we must be doing something right, and I plan to keep operating the same way. I'm only 43 years old, and I figure I've got another 20 years to go, so I've got to make sure this business supports me and my family.