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TRUMBULL COUNTY 911 dispatcher suspended after numerous complaints

Published: Thu, November 1, 2001 @ 12:00 a.m.

The 10-day suspension is the last step short of firing the dispatcher.
WARREN -- A dispatcher at Trumbull County 911 has been suspended for what officials say were a number of serious errors that could have put the lives of police officers and county residents in danger.
"Citizens of this county are entitled to professional, accurate and efficient processing of their calls for help," said Timothy Gladis, director of 911. "Nothing bad happened, but the potential was certainly there."
County commissioners voted unanimously Wednesday to suspend Dee Ann Moore of Howland, a full-time dispatcher since June 1999.
The suspension is for 10 days without pay. The action was taken at the recommendation of Gladis and James Keating, county human resources director.
Moore received a one-day suspension, job counseling, written warnings and remedial training on two previous occasions, her disciplinary record shows.
Moore could not be reached.
What's behind this: The most recent complaint against her involves the mishandling of a call in August from a Southington Township woman concerned about a stranger, possibly ill, parked in her driveway.
According to a letter in her file, Moore first joked with the police dispatcher when the call was transferred to her, then asked for the caller's advice in how to handle the situation.
Eventually, the other dispatcher, from the Ohio State Highway Patrol, offered to send a car.
Other occurrences: Previous occurrences for which Moore has been disciplined include waiting 43 minutes before dispatching police to a burglary in progress at a residence on Youngstown-Kingsville Road in Fowler Township and telling a police officer who called the center that she was "taking a nap" and wanted to be left alone, her file says.
In requesting the suspension, Gladis told county commissioners there have been complaints against Moore from other union staff at the 911 center, from citizens, and from police and fire officials in four jurisdictions.
A 10-day suspension is the last disciplinary step before a dispatcher is fired, Gladis said.
There are 27 full-time and five part-time dispatchers employed at the 911 center.

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